We are open for business.
Safe operation protocols following the Covid-19 Virus
As professional photographers working in our community it is essential for us to help and minimise the spread of any infection. Even though we have always operated a clean studio working policy we have introduced some new working protocols to meet government guidelines as well as common sense initiatives to protect us & you.
Like all small business we have been hit by this pandemic lockdown and are eager to get back to work, but we can only do that safely with your cooperation, which includes temperature testing on arrival, a no touch protocol and sanitization on arrival.
Personal Protection Equipment
Our key PPE protection is through sanitization gel on arrival, for both you and us. We would prefer to work without PPE, like masks and gloves, most of the time, but at your request or for specific reasons or government guidelines, we will of course do so.
All our studio team will follow our studio protocols on sanitisation, cleaning and self-distancing. Each day they will have their temperature taken, including every time they enter the building and in front of clients they are involved with.
Until further notice there will be designated washroom facilities for clients and Employees. Sanitisation, Hand Washing, Sneeze Etiquette and health monitoring will all follow our studio protocol.
We have rearranged our diary to ensure no crossover and are working to a strict “By Appointment Only” rule as well as ensuring our contact is minimised with the social distancing. As we say “2 meters don’t mean we don’t love you” in fact by respecting the 2-meter guideline as well as our no touch policy, the session will follow and still feel like a great experience.
We will follow guidelines on grouping and numbers at all time and adjust to the numbers in a session allowed. When shooting on location we will only be photographing one family at a time, with an extended time slot to allow for appropriate client & studio employee/s sanitisation protocol.
3 little questions
On arrival we will ask 3 simple questions:
1. How is everyone feeling?
2. Has anyone had a cough or any flu-like or Covid symptoms in the last 14 days.
3. Have you been around anyone exhibiting these symptoms within the last 14 days, including a visit to hospital?
Prior to all sessions our sanitisation and cleaning protocol as a minimum include: Hand Gel on Arrival Designated secure coat and baggage area. Washing hands regularly before and after any session Cleaning of all client areas and furniture, including client toilet facilities, door handles & counter tops. Post Session cleaning of studio props that clients might come in contact with.
Please reschedule your photography session by calling 01273582149
I have a viewing session booked with you
Viewing sessions are being completed online. We will contact you in the coming days with login details. Please do expect to virtually attend at the same time as originally booked. These viewings and your orders are going to be really important to us over the next few weeks.
I have an order that I need to collect
Please be patient we will arrange collection or delivery as soon as possible.
I have an order which isn’t ready yet
Don’t worry, we are still beavering away behind the scenes. We have been working really hard this last two weeks to fast track all orders. Almost all of our orders are already with our various suppliers and all will be completed when possible.
I have a voucher that is about to expire
We will extend all vouchers, giving you extra time to use them.
How can I support you?
We have already been blessed by many supportive messages. Over the next few days we will be launching our portrait club which you can join. We still are processing orders and gift vouchers!
If you have any queries please let me know!
Make sure you are on our facebook – we have lots of fun photos, tips and inspiration.
We look forward to seeing you all very soon! In the meantime we hope you stay happy and healthy.